Ryan Day Chiropractic is committed to protecting your privacy and the confidentiality of your personal information.

This Privacy Policy explains how personal information is collected, used, stored, and disclosed when you interact with this website or receive services from this practice.

This policy applies to all patients, website visitors, and other individuals whose personal information is handled by Ryan Day Chiropractic.

Legal framework

This practice complies with:

• The Privacy Act 1988 (Cth)

• The Australian Privacy Principles (APPs)

• Applicable state and federal health records legislation

What information we collect

We may collect personal and health information including:

• Name, address, email address, and phone number

• Date of birth and gender

• Health information relevant to your care

• Appointment details and clinical notes

• Billing and payment information

• Website usage data, including interactions with online booking systems

Sensitive information, including health information, is collected only where necessary to provide healthcare services or meet legal obligations.

How information is collected

Personal information may be collected when you:

• Book an appointment online or in person

• Complete intake or consent forms

• Communicate with the practice by phone, email, or website

• Attend an appointment

• Use this website or embedded booking tools

Website data may be collected automatically through cookies and similar technologies.

Purpose of collection

Personal information is collected and used for the following purposes:

• Providing chiropractic and related healthcare services

• Managing appointments and patient records

• Billing, payments, and health fund claims

• Communicating with patients about care and appointments

• Meeting legal, regulatory, and professional obligations

• Improving website performance and user experience

Information is not collected for purposes unrelated to healthcare or practice operations.

Online bookings, cookies, and analytics

This website uses online booking software provided by Cliniko Pty Ltd. The booking system may be embedded directly within this website.

When you interact with the online booking system, Cliniko and associated service providers may collect personal information and technical data necessary to enable bookings and maintain system security.

Cookies and tracking technologies

The online booking system and this website may use cookies or similar technologies to:

• Enable core booking functionality

• Maintain session integrity and security

• Measure booking activity and website performance

• Support basic analytics and troubleshooting

These technologies may collect information such as IP address, browser type, device information, pages visited, and interactions with booking features.

Analytics data is used in aggregated or de-identified form where possible.

Consent

By using this website and the online booking system, you consent to the use of cookies that are necessary for booking functionality and basic analytics.

You may manage or disable cookies through your browser settings. Disabling cookies may affect the availability or performance of online bookings.

Disclosure of personal information

Personal information may be disclosed to:

• Practice management software providers, including Cliniko

• Health fund claiming systems

• IT, website hosting, and analytics service providers

• Other healthcare providers where clinically relevant and authorised

• Regulatory or legal authorities where required by law

Personal information is not sold or disclosed for unrelated marketing purposes.

Overseas data storage

Some service providers used by this practice may store data on servers located outside Australia. Where this occurs, reasonable steps are taken to ensure that overseas recipients comply with privacy protections consistent with Australian privacy standards, in accordance with the Australian Privacy Principles.

Data security

This practice takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Measures include secure systems, access controls, and professional practice management software.

Access and correction

You may request access to personal information held about you, or request correction of inaccurate or incomplete information.

Requests can be made by contacting the practice using the details provided on this website. Access may be subject to legal or administrative requirements.

Retention of information

Personal and health information is retained for the period required by law and professional standards. When information is no longer required, it is securely destroyed or de-identified.

Complaints

If you have concerns about how your personal information is handled, you may contact the practice directly.

If the matter is not resolved, you may lodge a complaint with the Office of the Australian Information Commissioner.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or practice operations. The current version will always be available on this website.